Return Policy

At Precision Controls Water Treatment Systems, we strive to provide our customers with the highest quality water treatment products. However, we understand that there may be instances where you need to return an item. Please read our return policy carefully to ensure a smooth and hassle-free return process.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of receiving your item to request a return. To be eligible for a return, your item must be in the same condition as when you received it. It should be unworn, unused, and in its original packaging with all tags intact.

How to Initiate a Return

To start a return, please contact us at Our customer service team will guide you through the return process and provide you with a return shipping label. Please note that returns sent without prior authorization will not be accepted.

Return Shipping

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Please ensure that the item is securely packaged to prevent any damage during transit. We recommend using a trackable shipping service to ensure the safe return of the item.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.


While we strive to accommodate all returns, there are certain items that are non-returnable. These include perishable goods, custom products, personal care items, hazardous materials, flammable liquids, and gases. Additionally, sale items and gift cards are non-refundable.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without any justification. The same conditions apply as mentioned earlier, including the item being in its original condition with all tags and packaging intact.

Contact Us

If you have any further questions or concerns about our return policy, please don't hesitate to contact our customer service team. You can reach us at 754-282-1912 or email us at We are here to assist you and ensure your satisfaction with our products.